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Troubleshooting Cisco Wireless Enterprise Networks v1.1 (WITSHOOT)

Troubleshooting Cisco Wireless Enterprise Networks course provides you with the knowledge to troubleshoot Wi-Fi architectures of Cisco wireless components. Required training for CCNP-Wireless certification. 300-370 WITSHOOT exam.

No classes scheduled

Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) v1.1 is a 3-day course that provides you with information to troubleshoot Cisco wireless networks. In addition, the course provides guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. In addition, Cisco Wireless Enterprise Networks provides you with hands-on labs to reinforce concepts. Concepts taught include troubleshooting Cisco AireOS Release 8.0, Cisco Prime Infrastructure Release 2.2, and Cisco Identity Services Engine (Cisco ISE) Release 1.3 features.

WITSHOOT is targeted toward wireless network engineers with 3-5 years of experience in the networking or security fields.

The Troubleshooting Cisco Wireless Enterprise Networks is designed to help students prepare for the CCNP Wireless certification, a Professional level certification specializing in the wireless field.

Cisco CCNP Wireless certification addresses the need for designing, implementing, and operating Cisco Wireless networks and mobility infrastructures. CCNP Wireless certification emphasizes wireless networking principles and theory.


Prerequisite Knowledge, Skills, and Attitudes (KSA)

This topic lists the skill, knowledge, and attitudes that learners must possess to benefit fully from the course. It includes recommended Cisco learning offerings that the learner may complete to benefit fully from this course.  It is also recommended that learners considered for this training have a basic knowledge of the following:

  • Cisco Prime Infrastructure
  • Cisco Identity Services Engine
  • Metageek Channelizer Software
  • Voice Signaling Protocol
  • Basic QoS
  • Application Visibility and Control
  • LAN switching

This course’s student kit material is in a digital format (e-kit), which is accessed from the Cisco Learning Network Space. A CCO ID is required to log in. Remote Lab Guides are emailed to you in PDF format.  The PDF version will be completely printable. It is recommended that you print your remote lab guide before class begins.

This course is available in multiple formats. You can purchase instructor-led training (ILT) in a classroom setting or virtual ILT via the web. Both the classroom ILT and virtual ILT versions of this course come with access to our state of the art remote labs that use actual Cisco equipment.

For Classroom ILT classes, you will need at a minimum to bring your own laptop or tablet to view your digital courseware during class.  It is recommend that you redeem your e-kit prior to the class start date.  It is also recommended to that you bring another tablet or a second monitor to access the lab. This allows you to follow along with the instructor during the presentation on one screen and access the lab on the second screen.

For Virtual ILT classes, it is recommend that you have either dual monitors or a computer and tablet where you can view your digital e-kit on the secondary screen and view the class presentation or labs on the primary screen.

To use your own laptop for lab access, the laptop computer must have the following:

1. Ethernet port

2. An internal wireless NIC, 802.11a/b/g/n

3. A browser that supports Java® and permissions to open RDP or encrypted (RDP443) RDP sessions. If your browser does not support Java, you will need administrator rights to the laptop to install software.

Course Prerequisites

Follow-On Courses

After completing this course, you will be able to meet these objectives:

  • Identify common troubleshooting approaches
  • Identify and describes wireless infrastructure issues
  • Identify core wireless infrastructure issues
  • Identify wireless security issues


Identify Common Troubleshooting Approaches

  • Describing Network Troubleshooting Methodology
  • Describing Network Troubleshooting Tools and Resources
    • Instructor Demo: Wireless Analyzer
    • Instructor Demo: AP as a Wireless Sniffer
    • Instructor Demo: Configure SPAN on a Switch
    • Instructor Demo: Switch as a Traffic Analyzer
    • Instructor Demo: Turn on Cisco CleanAir
    • Instructor Demo: Spectrum Analysis
    • Instructor Demo: Explore Cisco Prime Infrastructure GUI
    • Instructor Demo: Explore Eckhau
    • Instructor Demo: Other Third-Party Troubleshooting Tools

Identify Core Wireless Infrastructure Issues

    • Troubleshooting Wireless-Related Wired Infrastructure Issues
    • Instructor Demo: Troubleshooting with Cisco WLC
    • Instructor Demo: Compare Client Configuration
    • Instructor Demo: DHCP Configuration
    • Instructor Demo: Other Troubleshooting Tools
    • Troubleshooting AP-to-Controller Issues
    • Instructor Demo: Client Performance Utilities
    • Instructor Demo: Cisco BandSelect
    • Instructor Demo: Verify Network Configuration
    • Challenge 1: Client Authentication Failure
    • Challenge 2: Client Connection Failure
    • Challenge 3: Client Unable to See the Employee WLAN
    • Challenge 4: Poor Performance on 2.4 GHz
    • Troubleshooting Cisco FlexConnect

Identify Wireless Infrastructure Issues

    • Lesson 1: Troubleshooting Client Connectivity Issues
    • Instructor Demo: Troubleshooting CAPWAP
    • Lesson 2: Troubleshooting Client Performance Issues
    • Instructor Demo: DHCP Debugging

Identify Wireless Security Issues

    • Troubleshooting Client Authentication Issues
    • Troubleshooting Guest Access Issues
    • Instructor Demo: Review Guest Networking Configuration
    • Troubleshooting Issues with RF-Related Security Threats
    • Instructor Demo: Monitoring Rogues and Security Health
    • Instructor Demo: Exploring CleanAir and Interferers
    • Challenge 14: Client Authentication Failure
    • Challenge 15: Guest Web Authentication Failure
    • Challenge 16: Additional Client Authentication Issues